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If a measure is considered valid, it means that: A. It is easy to be obtained
B. It is objective
C. It measures what it is intended to measure
D. Two or more people can collect the same number
E. It is robust

Correct Answer: C
The COSO Enterprise Risk Management model’s ____________ component ensures that management has a process in place to set objectives and that the chosen objectives support and align with the organization’s mission/vision.
A. Information and Communication
B. Objective Setting
C. Risk Assessment
D. Control Activities
Correct Answer: B
Statement Testing is included in which of the following test data categories?
A. Functional
B. Structural
C. Error Oriented
Correct Answer: B
What is the risk that an organization faces if management does not take action to alter the risk’s likelihood or impact?
A. Risk Management
B. Risk Appetite
C. Enterprise Risk Management
D. Residual Risk
E. Inherent Risk
Correct Answer: E
A help desk employee is allowed to hire a courier to deliver a report needed quickly by a user; but only up to a cost of $100. This means that the employee is being ___________.
A. Mentored
B. Empowered
C. Trained
D. Included
Correct Answer: B
Within COTS software, attributes designed to “get you out of trouble” when you get into trouble is which aspect of a COTS software?
A. Knowledge to Execute
B. Understandability
C. Quality of Communication
D. Effectiveness of Help Routines
Correct Answer: D
One of the concerns that IT management needs to address with their staff when software development is outsourced to an outside organization is:
A. Why the contract was selected
B. Loss of employee morale
C. Need to cooperate with the contractor
D. Benefit to the organization by having software developed at a lower cost
E. Improved quality that can be achieved by contracting
Correct Answer: B
What is the primary responsibility of an internal auditor in maintaining the security system?
A. Define internal controls
B. Conduct training on internal controls
C. Examine internal controls and recommend improvements
Correct Answer: C
Stress-testing subjects a system to which of the following types of tests?
A. Test Scripts
B. System Requirements
C. Large Volumes of Transactions
D. Change to Transactions
E. Error Conditions
Correct Answer: C
Which of the following tools category has a mathematical focus and is related to data collection or interpretation?
A. Management Tools
B. Presentation Tools
C. Statistical Tools
D. None of the above
Correct Answer: C

Process mapping identifies or maps relationships with all the below mentioned activities except?
A. Between processes and the organization’s mission and goals
B. Its process exit criteria and work products
C. Its deliverables (products and services)
D. Its functional units or roles (people)
Correct Answer: B
The system having adequate safeguards to protect the data against damage refers to which CSF?
A. Maintainability
B. Cost-effectiveness
C. Security
D. Reliability
Correct Answer: C
Earned Value is used to:
A. Manage and Control the Product
B. Manage and Control the Process
C. Improve the Process
D. Manage the Risks
Correct Answer: B
If you want to ensure that individuals can effectively perform work processes, which activity would you implement to achieve that goal?
A. Measurement
B. Team Building
C. Performance Reviews
D. Career Development
E. Training
Correct Answer: E
Which of the following Dynamic Testing techniques produces the highest defect yield?
A. Sliver Testing
B. Black-Box Testing
C. White-Box Testing
D. Thread Testing
E. Incremental Testing
Correct Answer: C
There are many benefits associated with maturing work processes. As work processes mature, which of the following would be expected to decrease:
A. Training
B. Management Support
C. Defect Rates
D. Customer Satisfaction
E. Confidence in the Process
Correct Answer: C QUESTION 87

Getting the right change installed at the right time is a responsibility of what type of software management?
A. Software Risk Management
B. Risk Management
C. Defect Management
D. Software Configuration Management
E. Software Test Management
Correct Answer: D
Which of the following tools / techniques is a facilitated technique where all teammates participate by individually ranking ideas, issues, concerns, and solutions; then the group achieves a consensus by combining the individual rankings?
A. Brainstorming
B. Nominal Group Technique
C. Force Field Analysis
D. Affinity Diagram
E. Benchmarking
Correct Answer: B
If you found, through testing software, that your IT project team was building software with an average of 58 defects per 1000 function points, this would be a:
A. Baseline
B. Benchmark
C. Complexity Metric
D. Size Measure
Correct Answer: A
The optimal number of task force members is:
A. 1 – 3 members
B. 3 – 8 members
C. 8 – 10 members
D. No limit
Correct Answer: B

Which answer below is NOT one of the seven steps for implementing an IT quality function?
A. Develop a charter
B. Identify a quality manager
C. Staff and train the quality function
D. Audit the use of quality tools
E. Build support for quality
Correct Answer: D
Controls are placed near the end of a process or workbench because this is the most appropriate location.
A. True
B. False
Correct Answer: B QUESTION 93
What is the correct definition for the term “testable requirements”?
A. A requirement with a test
B. A requirement with a minimum of two tests
C. A requirement that can be validated to be incorrect or correct
D. A requirement that will be tested during test execution
E. A requirement that will be assigned to a tester to test

Correct Answer: C QUESTION 94
If your customer complains that you made an error, you need to do the following:
A. If you are wrong, admit the error
B. Negotiate a satisfactory resolution
C. State solution and get agreement
D. Take action to implement a solution
E. All of the above

Correct Answer: E QUESTION 95
Which type of monitoring focuses on the input or entrance criteria to a business process, for compliance to organizational policies?
A. Preventive Monitoring
B. Detective Monitoring
C. Management Monitoring
D. None of the above

Correct Answer: A QUESTION 96
Characteristics such as ‘product based’, ‘defect detection’, relates to:
A. Quality Assurance
B. Quality Control
C. Quality Improvement

Correct Answer: B QUESTION 97
If the data in a pie chart represent five components of a total population and four of the five sections of the pie chart represent 5%, 25%, 50%, and 10% of the total population, what percentage of the total population is the fifth section?
A. 100%
B. 40%
C. 20%
D. 5%
E. None of the above

Correct Answer: E
One of the primary objectives of process control is to:
A. Reduce Variability
B. Increase Competition
C. Improve Metrics
D. Find Root Causes
Correct Answer: A
The Pareto analysis statistical quality tool is more commonly known as:
A. Fishbone Diagram
B. Run Chart
C. Scatter Diagram
D. 80 / 20 Rule
E. Tally Sheet
Correct Answer: D

A Standard states:
A. What
B. When
C. Where
D. Why
Correct Answer: A Software Certifications CSQA practice test training resources are versatile and highly compatible with Cisco exam formats. We provide up to date resources and comprehensive coverage on Software Certifications exam dumps help you to advance your skills.

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For contracted software development, defining within the contract the dates on which the contractor must provide the contracted software addresses:
A. What is done?
B. Who does it?
C. When it is done?
D. How it is done?

Correct Answer: C QUESTION 32
One of the critical success factors in acquiring COTS software is that the vendor will continue to provide additional features in the future. This critical success factor is commonly referred to as:
A. Ease of Use
B. Expandability
C. Maintainability
D. Transferability
E. Reliability

Correct Answer: B QUESTION 33
Which of the following is not normally included in a contract for an outside organization to develop software for your use?
A. Why it is needed
B. What is done
C. When it is done
D. Who does what
E. Penalties for nonperformance Correct Answer: A
One way to minimize risk is to:
A. Install Controls
B. Decrease Acceptance Testing
C. Increase the Probability Factor
D. None of the above
E. All of the above
Correct Answer: A
Quality award given in Japan is:
A. Malcolm Baldrige National Quality Awards
B. Deming Prize
C. Juran Prize
D. Japanese Quality Award
Correct Answer: B
The objective of a Pareto Chart is to:
A. Show the present value of money
B. Identify the cause of problems
C. Rank the cause of problems by frequency
D. Determine the return on investment
E. Show the root cause of problems
Correct Answer: C
Which has frequently been referred to as the most difficult task in getting people to use the process?
A. Determining the need for a process
B. Writing the process
C. Testing the process
D. Deploying the process
E. Improving the process
Correct Answer: D

Process inventories can be developed by:
A. Referencing existing manuals
B. Conduct affinity group sessions
C. Survey employees
D. All of the above
E. A and C above
Correct Answer: D
Experience has shown statistically that as program modules become more complex: A. The time to develop the module decreases
B. The amount of effort to test the validity increases geometrically
C. The number of defects has an inverse relationship
D. The tester needs to segment the program
E. The need for a help desk increases
Correct Answer: B
Many contracts contain provisions to determine how the contract will be changed in the event that some undetermined circumstance occurs. This provision in a contract is called:
A. Compensation for Error
B. Exercising Options
C. Renegotiation
D. Termination Provisions
E. Cost Limitations
Correct Answer: C
Which product metric would be used to predict the probability of a software failure, or the rate at which software errors will occur?
A. Cyclomatic Complexity
B. Function Points
C. Quality
D. Correctness
E. Reliability
Correct Answer: E
It is very important ‘to evaluate how employees feel about their manager or leader’ to assess the climate of a specific organization or group. An assessment of an organization’s ‘climate’ discovers if the employees’ satisfaction level is positive or negative.
A. True
B. False
Correct Answer: A
Which of the following planning activities is associated with the quality planning question “where do we want to go”?
A. Capabilities and Opportunity Planning
B. Policies and Procedure Planning
C. Priorities and Schedules Planning
D. Objectives and Goals Planning
E. Budgeting and Resource Planning
Correct Answer: D
Focusing on quality can increase productivity, reduce costs, and improve customer satisfaction.
A. True
B. False
Correct Answer: A
An audit is:
A. A process used to measure the current level of performance
B. An independent appraisal activity
C. An evaluation of a model
Correct Answer: B
A payroll application requires that each new employee hired have a unique Employee ID and password and that all characters in a field are either numeric or alphabetic. This is an example of a:
A. Logical Test
B. Limit Test
C. Validity Test
D. Completeness Test
E. None of the above
Correct Answer: D
Determining which risks are likely to affect the project and documenting the characteristics of each is called ________ .
A. Risk Assessment
B. Risk Management
C. Risk
D. Risk Identification
Correct Answer: D
Many people believe there is an overlap between internal auditors and quality assurance, however, the main role of internal auditing is to:
A. Identify and report problems
B. Define and implement solutions to a problem
C. Build processes that prevent problems from occurring
D. Check all products to make sure they are defect free
E. Conduct acceptance testing before usage
Correct Answer: A

The focus of post-implementation reviews or post mortems is to:
A. Correct the defects
B. Improve the process
C. Plan future projects
D. Fix the blame for bad quality
E. None of the above
Correct Answer: B
In which phase of the Quality Function’s maturation does the organization’s objectives move from Quality Control to Quality Assurance?
A. Initial Phase
B. Intermediate Phase
C. Final Phase
Correct Answer: B
Baselines should NOT be conducted:
A. To determine where detailed investigation is required
B. To identify problems / areas for quality improvement
C. To evaluate individual performance
D. To compare against external organizations
Correct Answer: C
Project objectives and goals expressed in quantitative terms is part of which planning activity?
A. Business / Activity Planning
B. Environment Planning
C. Objective / Goal Planning
D. Policies / Procedures Planning
Correct Answer: C
Which one of the following is NOT one of the change control procedures?
A. Proposed change should be formally approved
B. Developers should make the program changes.
C. An independent person, other than the person who made the change, should test the final revised program.
D. Developer should provide access rights for the change in configuration management tool.
E. The documentation system should be updated with all change sheets or change registers
Correct Answer: D
Outsourced software can be developed by an organization within the country of use or developed in another country. Which of the following is a difference associated with software developed by an organization in another country?
A. Missing requirements
B. Customer standards may not be met
C. Non-testable requirements
D. Training and deployment may be difficult
E. Cultural differences
Correct Answer: E QUESTION 55

These five components (environment, risk assessment, control activities, information communication, and monitoring) are associated with which of the following control models:
A. COSO Internal Control Framework Model
B. ISO Model
C. Malcolm Baldrige National Quality Award Model
D. Enterprise Risk and Management Model
E. CobiT Model
Correct Answer: A
Measurement provides ____________ feedback to an organization about whether it is achieving its goals.
A. Qualitative
B. Subjective
C. Objective
D. Quantitative
Correct Answer: D
From a control perspective, detective controls are only effective when what other types of controls are implemented?
A. Environmental Controls
B. Preventive Controls
C. Training Controls
D. Corrective Controls
E. Audit Controls
Correct Answer: D
A review that evaluates a preliminary statement of high-level market requirements is a:
A. Requirements Review
B. Checkpoint Review
C. Feasibility Review
D. Contract Review
E. In-Process Review
Correct Answer: C
Quality Assurance is defined as those activities designed to identify ‘defects which have already been created’.
A. True
B. False
Correct Answer: B
When maturing the management process, movement will be from: A. Product Focus to Process Focus
B. Process Focus to Product Focus
C. Team Focus to Product Focus
Correct Answer: A
_________ includes periodically assessing project status, reassessing the documented risks, examining executed strategies that succeeded or failed, and considering new risks.
A. Risk Monitoring
B. Risk Resolution
C. Risk Response Planning
D. Risk Prioritization
Correct Answer: A
Identify the correct sequence of the ‘Management Cycle’.
A. Plan-Do-Act-Check
B. Check-Act-Plan-Do
C. Plan-Check-Do-Act
D. Plan-Do-Check-Act
Correct Answer: D
An objective measure is a measure that can be obtained by:
A. An individual’s perception
B. Counting
C. All the above
D. None of the above
Correct Answer: B
The process of implementing a new or improved approach is called:
A. Change Process
B. Improvement Process
C. Deployment Process
D. Definition Process
Correct Answer: C
As COTS software is demonstrated in operation and the evaluators watch and listen to the demonstration to evaluate the ease with which the operation process can be learned, they are evaluating what aspect of computer software?
A. Quality of Communication
B. Ease of Use of Instruction Manual
C. Understandability
D. Knowledge to Execute
E. Effectiveness of Help Routines
Correct Answer: C QUESTION 66
Which of the following is NOT an example of a key indicator?
A. Productivity
B. Customer Satisfaction
C. Estimated Size
D. Defect Rates

Correct Answer: C QUESTION 67
Goals explain how the vision will be achieved.
A. True
B. False

Correct Answer: A QUESTION 68
The step-by-step methods used to ensure that standards are met is called:
A. A Policy
B. Standards
C. Procedures
D. Accelerates during the higher levels of maturity
E. A Process

Correct Answer: C QUESTION 69
Critical success factors for purchased software should be defined from the perspective of :
A. The User
B. Quality Assurance Personnel
C. Computer Programmers
D. Computer Operations Personnel
E. IT Management

Correct Answer: A QUESTION 70
Which of the following are considered distinguishing characteristics of Risk?
A. Situational
B. Time Based
C. Magnitude Dependent
D. Value Based
E. All the above

Correct Answer: E

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Internal control systems have two components. The first is_____________ ,and the second is the __________ within an individual business application
A. Environmental Controls, Transaction Processing Controls
B. Transaction Processing Controls, Environmental Controls
C. General Control, Environmental Control
D. Environmental Control, General Control
Correct Answer: A
The purpose of a Risk Analysis Process is to answer the question:
A. How big is the risk?
B. Is this an acceptable risk?
C. What exactly is being exposed to the risk?
D. What alternatives are there?
E. All of the above
Correct Answer: E
The main objectives of process mapping is / are to understand:
A. How a process contributes to meeting the organization’s mission and goals?
B. Who is responsible for the process?
C. How the process interfaces to produce the organization’s outcomes?
D. All of the above
E. None of the above
Correct Answer: D
Laws and regulations affecting the products produced and operated are generally addressed in which planning activity:
A. Business or Activity Planning
B. Environment Planning
C. Capabilities Planning
D. Assumptions Planning
E. Policies Planning
Correct Answer: B

Strategic planning answers which of the following questions:
A. What to do?
B. When to do it?
C. How to do it?
D. Where to do it?
E. Who does it?
Correct Answer: A QUESTION 6

Enforcement of standards is the responsibility of:
A. Management
B. Quality Assurance
C. Quality Control
D. Auditors
Correct Answer: A QUESTION 7
Which of the following Quality Management principle(s) are incorporated into the ISO 9001 standard?
A. System approach to management
B. Process approach
C. Mutually beneficial supplier relationships
D. Factual approach decision making
E. All of the above

Correct Answer: E QUESTION 8
The level of quality can vary significantly from project to project. These levels of quality, which can be quantified and measured, are called:
A. Defect Density
B. Quality Attributes
C. Quality Control
D. Quality Assurance

Correct Answer: B QUESTION 9
The primary responsibility of quality lies with:
A. Project Manager
B. Senior Management
C. Testing Team
D. Developer

Correct Answer: B QUESTION 10
COTS software is normally developed prior to an organization selecting that software for its use.
A. True
B. False

Correct Answer: A QUESTION 11
In the PDCA cycle, if a check detects an abnormality, then record the abnormality and continue the work per the procedure.
A. True
B. False

Correct Answer: B
Which of the following is NOT a QFD Horizontal Deployment?
A. Functional Deployment
B. Information Deployment
C. Customer Deployment
D. Task Deployment
Correct Answer: C
What early quality pioneer developed the “Quality Trilogy” of Quality Planning, Quality Control, and Quality Improvement?
A. William Perry
B. Joseph Juran
C. Dr. Deming
D. Philip Crosby
E. Bill Gates
Correct Answer: B
Which of the following is considered a product measure?
A. Overall development time
B. Average level of experience of development staff
C. Rate time
D. Quality
E. Time spent fixing errors
Correct Answer: D
Example(s) of traditional management philosophy are:
A. Fire fighting
B. Refine the process
C. Teamwork
D. A and C
E. All the above
Correct Answer: A

SEI’s CMMi maturity level 5 is also known as:
A. Managed
B. Defined
C. Optimizing
D. Quantitatively Managed
Correct Answer: C
Which level(s) of the organization should be involved in both establishing and using processes in their daily work?
A. Senior
B. Mid-level
C. Junior
D. All of the above
Correct Answer: D QUESTION 18
It is generally agreed that people are the key to providing an adequate and appropriate level of security. One of the most effective methods for involving people in security is:
A. Write a security policy
B. Conduct security awareness training
C. Evaluate people on following security procedures
D. Write detailed security procedures
E. Develop security response programs

Correct Answer: B QUESTION 19
Process improvement activities should also be conducted as per a defined process.
A. True
B. False

Correct Answer: A QUESTION 20
Good ideas are of little value unless they are accepted and implemented.
A. True
B. False

Correct Answer: A QUESTION 21
Which of the following defines special cause of variation?
A. Variation between the upper and lower control limits
B. Variation not present in the process
C. Conditions that regularly contribute to variability
D. Contributes a small portion to control variation of process outputs
E. Regular contributors to variability

Correct Answer: B QUESTION 22
Which of the following activities should occur before processes are defined to ensure that the most critical processes are defined first.
A. Do
B. Design
C. Implementation
D. Check
E. None of the above

Correct Answer: E
What should post-implementation audits NOT be used for?
A. Determine if system objectives were met
B. Determine if standards were followed
C. Determine who is to blame for project problems
D. Determine if IT quality objectives were achieved
Correct Answer: C
Which of the following processes is / are within the Defect Management level for maturing the Quality Control Processes?
A. Defect Database
B. Defect Reporting
C. Defect Analysis
D. All of the above
Correct Answer: D
What company developed the concept known as “Six Sigma Quality”?
B. Microsoft
C. Infosys
D. Apple
E. Motorola
Correct Answer: E
In critical listening, the listener is:
A. Sympathetic to the speaker’s point of view
B. Performing an analysis of what the speaker said
C. Selecting pieces of information
D. Getting a complete message with minimal distortion
E. None of the above
Correct Answer: B

A process is a vehicle of communication, specifying the methods used to produce:
A. A Service
B. A Product
C. Both Product and Service
D. None of the above
Correct Answer: C QUESTION 28

When listening to a speaker, the speaker’s verbal, vocal, and body channels always convey the same message.
A. True
B. False
Correct Answer: B QUESTION 29
Testing to determine whether current changes have adversely affected previous functionality is called:
A. Regression Testing
B. System Testing
C. Unit Testing
D. Acceptance Testing
E. Integration Testing

Correct Answer: A QUESTION 30
Branch testing technique is included in which of the following test data categories?
A. Functional
B. Structural
C. Error Oriented

Correct Answer: B

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